Back IT Manager Location: Bethesda MD Category: Information Technology Hire Type: Full-Time Job ID: 10059 Welcome to the BLR family of companies. Our organization has morphed over the past twenty years from a small entrepreneurial venture founded by a husband and wife team to a multi-geographic, multi-company, multi-million dollar portfolio of employment and professional growth opportunities. The BLR Holdings corporate team provides support to three growing companies with a vision to add additional ventures. Our team is made up of passionate 'A players' with a work hard, play hard mindset, while our culture remains committed to work-life balance and the same family-feel and close relationships that defined the organization from the beginning. If you share our values of passionate performance, entrepreneurial spirit, service excellence and employee centricity, then you’ll find BLR Holdings and our family of companies to be a compelling place to work and call home. We currently have an outstanding career opportunity available for an IT Manager at our corporate headquarters in Bethesda, MD. The successful candidate will regularly interface with staff from a portfolio of companies and therefore a responsive, service-oriented personality is a must. Reports to: Sr. Director, Marketing & Technology Supervises: Database Administrator, Systems Administrator/Support Tech The primary role of the IT Manager is to ensure that the company’s technology infrastructure supports the needs of the business. The IT Manager is responsible for systems administration and security, setting IT policy and documenting protocol, infrastructure strategic planning and introducing technology solutions to meet business needs, project management for a number of operating unit and corporate projects requiring IT leadership, IT vendor management, certain aspects of facilities management and oversight of the support desk to ensure smooth sailing for end users’ day-to-day IT needs. Primary responsibilities: Ensure systems continuity and optimal performance; including telecommunications, networking, database, server and client backups Set, communicate and monitor IT policies including security protocol Ensure compliance with relevant data laws Solve hardware and software issues escalated from HelpDesk support and ensure HelpDesk service levels are maintained Help plan and implement technology solutions; scope out requirements to provide to vendors and stakeholders, advise on risks and costs Project manage simultaneous IT projects Work with database administrator on enhancements to our CRM system and database Serve as primary point of contact for IT vendors, work to obtain master agreements and cost savings where applicable Establish strategy for keeping hardware and software up-to-date; Define our hardware replacement strategy (full computer lifecycle) Provide documentation about our IT policies for client contracts IT installs for office openings IT training curriculum development IT budgeting Remain up-to-date and knowledgeable in regards to industry trends and emerging technologies in anticipation of new business processes and system alterations Analyze and improve upon technology standards across the organization Required Skills: Proficiency with Mac Platforms, Windows experience OS 10.6 Server Apple Remote Desktop IMAP and POP email accounts Networking, DNS, IP, Apache Working knowledge of Microsoft Office Familiarity with Adobe Creative Suite Basic technical knowledge and troubleshooting of computer servers, networks, work stations, fax and copy machines, routers, firewalls, telecommunications, multimedia and A/V equipment Some programming language familiarity (Lasso, PHP, JavaScript, object oriented coding and/or UML) Acronis and Retrospect backup software Helpdesk ticket management software Bonus Skills: MySQL database, SQL and Crystal Reports VOIP experience Active Directory/ LDAP Experience: 2 years managing technical operations (Mac environment preferred) Solid understanding of computer systems characteristics, features, and integration capabilities Experience in strategic technology planning and execution Excellent understanding of project management principles Candidate Attributes: Bachelor’s degree Strong organizational skills Strong oral and written communication skills, ability to convey technical ideas to non-technical audiences Ability and willingness to work extended/non-core hours as business needs warrant About Our Family of Companies: The BOSS Group, is, literally, where talent and opportunity meet. It's where creative and marketing communications professionals come to find jobs and assignments, resources and industry connections and where clients find the talent and expertise to help them succeed. We have been providing human capital solutions exclusively for the creative industry for the past twenty years. Proposal Development Consultants, LLC provides a range of proposal staffing and consulting services to federal, state, and commercial contractors. We help our clients maximize their organization's proposal performance and win business. Cella Consulting, LLC is a management consulting company specializing in optimizing operations at in-house creative organizations. Our team collaborates with Creative Executives to accomplish their strategic, financial, and operational goals. At BLR Holdings we value our employees and offer the following benefits as part of an excellent overall compensation package. Competitive Salary 401(k) Plan Generous Leave package: 30 days total leave from year one Medical / Vision / Dental Coverage Long and Short Term Disability plans Life Insurance Flexible Spending Accounts for Health Care & Dependent Care Fantastic business casual work environment BLR Holdings is an equal opportunity employer. Keywords: IT, IT Manager, IT Director, Information Technology, Mac Back